Fix the Column views in Windows Live Mail

Here at ComputerShopper.com, some of the editors migrated their home PCs from Windows XP or Vista to Windows 7, and we encountered a little glitch with Windows Live Mail that drove us bananas for the better part of an afternoon. We’d like to save you the same grief.

Our e-mails imported fine from XP’s Outlook Express, but we found that in the “Sent items” view in Live Mail, it was impossible to tell at a glance to whom we sent our mails. That’s because the columns in the default view didn’t include the one for the “To:” field. (Your mileage may vary. The missing “To:” field didn’t happen in another install we performed, but the next step—the grey-out issue—did.)

Simple enough, we thought—it’s easy to customize the view to show the “To:” field. You’d just hit Alt, go the View menu, choose the Columns item, and…hey wait a minute, the Columns menu option is greyed out! Hmmm. All we wanted was to restore this little column:

An afternoon of tweaking and searching later, we discovered that, strangely enough, repositioning the preview pane (the region of the screen that shows you a preview portion of a selected e-mail) was the only thing that would “un-grey” the Columns item on the View menu. This is likely a bug, and we’d expect it to be fixed before long. But how to work around it, for now?

In your Sent Mail view in Live Mail, hit Alt to bring up the menu bar, click View > Layout, and in the Layout dialog box, change the Reading pane (Mail) entry to At the bottom of the message list. (You can also uncheck the Show the reading pane box if you’d like to get rid of the pane altogether.) Hit OK, and you should be able to access the Columns entry in the View menu to tweak the columns that are displayed.